Our Policy
At Cerroni, every garment is custom-made specifically for you. Because of this, our return and refund policy is different from ready-made or off-the-rack clothing.
This policy explains when refunds or returns may apply.
Custom-Made Products
All Cerroni garments are made to order based on:
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Your measurements
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Fabric and style selections
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Design approvals provided during your fitting
For this reason:
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Change-of-mind returns or refunds are not accepted
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Orders cannot be cancelled once production has started
Alterations & Fit Adjustments
If your garment does not fit as expected:
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We may offer reasonable alterations at our discretion
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Alterations do not apply if your measurements, weight, or posture change after fitting
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Additional alterations may incur extra charges
Our goal is always to deliver the best possible fit.
Faulty or Incorrect Items
If your garment has a manufacturing fault or does not match the confirmed order:
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Please contact us within 7 days of receiving your garment
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Provide clear photos and details of the issue
We will assess the issue and, where appropriate, offer:
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A repair
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A replacement
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Or another suitable solution
Delivery Delays
Estimated delivery times are provided as a guide only.
Cerroni is not responsible for delays caused by fabric availability, production timelines, or third-party couriers.
Delivery delays alone do not qualify for a refund.
Australian Consumer Law
Nothing in this policy limits your rights under Australian Consumer Law.
You are entitled to a repair, replacement, or refund for major faults as defined by law.
How to Contact Us
For any return or refund enquiries, contact:
📧 info@cerroni.com.au